STORE POLICY

1. Membership & Age Requirement

Black Lions Hub is a members-only platform. To shop, you must register and create an account.
All customers must be 18 years or older. By registering, you confirm your age.

2. Ordering & Payment

Orders can be placed online through our website or via our members portal.
We accept secure payment methods including EFT, credit/debit cards, and approved digital wallets.
Prices displayed include VAT where applicable. We reserve the right to update prices without prior notice.

3. Shipping & Delivery

All orders are shipped discreetly in unmarked packaging to ensure privacy.
Delivery is currently available in **Pretoria and surrounding areas**. For other locations, please contact support.
ALL ORDERS out of Pretoria are delivered via standard courier service.Standard delivery time frame: 1–3 business days from order confirmation.
Delivery fees may vary based on location.

4. Returns & Exchanges

We do not offer cash refunds. Only exchanges or store credit are available.
Exchanges must be requested within 7 days of receiving your order.
Items must be **unused and in original packaging.
Customers are responsible for return shipping, unless the item was sent in error or is defective.
Perishable or clearance items are non-returnable.

5. Product Quality & Safety

* All products are lab-tested for quality and safety. Certificates of Analysis (COAs) are available on request.

* Products are intended for personal use only.

* Use responsibly and according to the laws in your area.

6. Privacy & Data Protection

We respect your privacy. Personal data collected during registration or purchases is used only for order fulfillment and communication.
We do not share customer information with third parties without consent.
For more details, see our Privacy Policy.

7. Legal Compliance

Customers are responsible for compliance with local regulations regarding hemp/cannabis products.
Black Lions Hub reserves the right to refuse service if a customer does not meet legal requirements.

8. Contact & Support

Customers are responsible for compliance with local regulations regarding hemp/cannabis products.
Black Lions Hub reserves the right to refuse service if a customer does not meet legal requirements.

9.Wholesale Patnerships

Are you interested in retailing our premium herbal products? We welcome inquiries for wholesale partnerships and collaborations. Join hands with us to promote wellness by providing your clientele with our top-notch herbal solutions. Get in touch with us to explore the process of becoming a BlackLion's Hub retail partner.